Reference

soi99 Legal Terms For Your Account

soi99 Legal terms set out how your account, wallet records and lobby access are handled in Indonesia.

Account termsData handlingLocal access rulesPayment records
soi99 soi99 Legal Terms For Your Account
CONTACT THE POLICY DESK

Get Help With Legal Account Questions

A clear contact route matters when a Legal question affects your account or payment record.

Account access If phone verification blocks account access, contact our support channel with your registered number. We can explain which account step is pending and whether access depends on local law for your location.
Wallet records For DANA, OVO, GoPay or QRIS records, send the payment reference rather than sharing your wallet password. We use that reference to locate the transaction and explain its status under our Legal terms.
Policy requests To ask about data changes, cookie choices or account closure, state the request clearly through support. We will explain the next account step and any records that must be retained under applicable rules.
HOW WE HANDLE YOUR DATA

Legal Controls For Data And Security

Legal obligations shape how we handle account details rather than treating every request as a generic support ticket.

Account details

We use the details entered during account creation to maintain your account record and connect phone verification with the correct login. Keep your name and contact details accurate so Legal requests can be matched to you.

Phone verification

Phone verification is completed before account access. If a number changes, contact support before creating another account; duplicate records can make ownership checks and Legal requests harder to resolve.

Payment matching

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us match a payment to your account. We do not need your wallet password to check a receipt or status.

Cookies

Cookies can support login continuity, security checks and page preferences on your device. Our Legal policy explains their purpose and the available browser controls if you want to adjust cookie handling.

Record retention

Some account, payment and support records may remain after a request because applicable rules or transaction checks require them. We can explain what is retained, why it is needed and when a change can be made.

Requesting changes

Send a data correction or access request through support using your registered phone number. Include the exact change sought; we may ask for account checks before updating or disclosing account records.

Common soi99 Legal Questions

These Legal questions cover the points you may search before opening an soi99 account in Indonesia. We keep the answers practical: account ownership, local eligibility, payment records, cookies and requests for changes are handled through the policy and support paths described above. If your case differs, contact us with your registered account details.

Legal refers to the terms governing account creation, phone verification, data handling, payment records, cookies and access. You should read the current policy before opening an account, keep your details accurate and contact support when a term affects your account.

Access depends on local law and your location. We cannot replace local rules with a general statement. Check the terms shown for your region before opening an account, and contact support if the site asks for an eligibility or location check.

Phone verification helps us connect account access with the person who created the account and reduce ownership disputes. Complete that step before using the lobby. If your number is incorrect or has changed, contact support instead of opening a second account.

We use the payment reference to match DANA or QRIS activity with your account and check the receipt or status. Do not send a wallet password. Legal and transaction rules may require us to retain the reference for account support.

Yes, send a clear request through support using your registered phone number and identify the detail that needs correction. We may complete an account check first. Some records cannot be removed immediately when retention is required by applicable rules.

Cookies may support login continuity, security checks and saved page preferences. Our Legal policy explains their purpose, while your browser provides controls for cookie handling. Changing those settings can affect parts of account access or the way policy pages display.

Use our support route and include your registered phone number, the policy section involved and any relevant DANA, OVO, GoPay, QRIS or bank reference. We will direct the request to the account or policy path that matches your question.